An anonymous letter to the Research in Motion (RIM) Senior Management team was posted to the Internet today. The letter can be found here at www.bgr.com. CNET also has a couple of articles referencing it and the response which can all be found through this link.
I find the letter very interesting with some valid points. I have no idea what RIM’s work environment feels like. However, there are some valid points in the letter that can be applied to many organizations. It’s unfortunate that the letter is anonymous but based on the culture implied by the letter it would seem that retaliation could be possible.
The market is too competitive and crowded. I don’t know how RIM is going to survive without revamping their product line and strategies. Personally, I’m ready to start moving away from the Blackberry Enterprise Server (BES) and let McAfee Enterprise Mobility Manager (EMM) take over. The pricing may not be quite as good but the flexibility of the platform and ease of administration is worth the trade. I’ve spent more hours maintaining and supporting BES than I have for EMM in the same period of time. On top of that the user base wants the functionality that the new handheld platforms offer. RIM used to be a market leader and changed the game but they have let others catch up and surpass them. They have become redundant and almost irrelevant.